Return & Refund Policy

MineForever Jewelry

We want every MineForever piece to feel like it was made for you. If something isn't right, we're happy to help with a return, exchange, or refund under the terms below.

Return Window

You may return eligible items within 7 days of delivery for a refund to your original payment method, store credit, or an exchange — your choice.

Returns must be initiated within this 7-day window. Items received back after the window has closed, or without a return initiated in that time, cannot be accepted.

Eligibility

To qualify for a return, your item must be:

  • Unworn and unused, with no signs of wear, resizing, or alteration

  • In its original condition, including all original packaging, pouches, boxes, and authentication/grading cards

  • Accompanied by proof of purchase (order number or receipt)

Final Sale Items

Sale and clearance items are final sale and are not eligible for return, refund, or exchange. This will be noted on the product page and at checkout before you complete your purchase.

How Refunds Work

Once we receive and inspect your return, you may choose:

  • Refund to your original payment method

  • Store credit, issued as a gift card for future use

  • Exchange for a different size, finish, or piece of equal value (price differences will be charged or refunded accordingly)

Refunds are processed within 5–7 business days of our receiving the returned item. Please allow additional time for your bank or card issuer to post the refund to your account.

Return Shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect (see below). We recommend using a trackable shipping method — MineForever is not responsible for return packages lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at Mineforeverjewelry@gmail.com with your order number and photos of the issue. We'll cover return shipping and send a replacement, exchange, or full refund at no additional cost to you.

How to Start a Return

  1. Email [insert support email] with your order number and the reason for your return.

  2. We'll confirm eligibility and send return instructions, including the address to ship to.

  3. Pack the item securely in its original packaging and ship it back within the 7-day window.

  4. Once received and inspected, we'll process your refund, credit, or exchange and notify you by email.

Questions

We're here to help. Reach out anytime at MineForeverjewelry@gmail.com 

 

 

This policy is provided in accordance with California Civil Code Section 1723. MineForever Jewelry's return terms are displayed at checkout, on product pages, and in order confirmation emails.